Privacy Policy

How Jantrah Tech collects, uses, shares and protects your information. Last updated: August 2026.

Jantrah Tech ("Jantrah Tech", "we", "our" or "us") is a software development company headquartered in Islamabad, Pakistan, with a presence in the United Kingdom and South Africa. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect when you visit jantrah.com (the "Website") or engage with our services, how we use and safeguard that information, and the choices and rights available to you. By using the Website you agree to the practices described here.

Contents

Information We Collect

We collect information in two ways: information you provide to us directly, and information that is collected automatically when you use the Website.

Information you provide

When you complete our contact or consultation form, request a quote, subscribe to updates, or communicate with us by email, phone or messaging apps, you may provide your name, email address, phone number, company name, the services you are interested in, the details of your project, and any files or attachments you choose to share.

Information collected automatically

When you browse the Website, our servers and analytics tools may automatically record technical information such as your IP address, approximate location, browser type and version, device and operating system, referring pages, the pages you view, and the dates and times of your visits. We collect this information to keep the Website secure and to understand how it is used.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the information, quotes or consultations you request.
  • Deliver, manage and support the software development and digital services we provide to you.
  • Communicate with you about your projects, including updates, scheduling and transactional notices.
  • Operate, maintain, secure and improve the Website and our services.
  • Analyse usage trends so we can improve content, performance and user experience.
  • Send you marketing or promotional messages where you have agreed to receive them.
  • Detect, prevent and address fraud, abuse, security incidents and technical issues.
  • Comply with applicable laws, regulations and legitimate legal requests.

Cookies and Similar Technologies

The Website uses cookies and similar technologies (such as local storage and web beacons) to keep the site functioning, remember your preferences, and measure how the site performs. Essential cookies are required for core functionality, while analytics cookies help us understand engagement.

You can accept or decline non-essential cookies through your browser settings or any consent controls we provide. Please note that disabling certain cookies may affect the functionality and experience of the Website.

Analytics and Tracking Tools

We use third-party analytics services, which may include Google Analytics and Google Tag Manager, to help us measure traffic and understand how visitors interact with the Website. These providers may set their own cookies and process data in accordance with their respective privacy policies. Where required, we collect analytics data only after you have provided consent.

How We Share Information

We do not sell your personal information. We share it only in the limited circumstances described below:

  • Service providers. With trusted vendors who perform services on our behalf, such as hosting, email delivery, analytics and communication tools, and only to the extent needed to perform those services.
  • Within Jantrah Tech. Among our offices and team members who need the information to respond to you or deliver your project.
  • Legal and safety. Where required by law, or to protect the rights, property or safety of Jantrah Tech, our clients or others.
  • Business transfers. In connection with a merger, acquisition or reorganisation, subject to appropriate confidentiality safeguards.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our services, to comply with our legal and contractual obligations, and to resolve disputes. When information is no longer required, we take reasonable steps to delete it or anonymise it securely.

How We Protect Your Information

We apply commercially reasonable technical and organisational measures designed to protect your information against unauthorised access, loss, misuse or alteration. These include access controls, secure infrastructure and encryption where appropriate. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting your personal data, we will act in accordance with applicable law.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to request a copy of the data we hold about you. To exercise any of these rights, email us at info@jantrah.com. We will respond within the timeframes required by applicable law, and we may need to verify your identity before acting on your request.

Marketing Communications

Transactional messages relating to your enquiries or projects are a necessary part of our service and cannot be opted out of while an engagement is active. Marketing and promotional messages are optional and only sent with your consent; you can unsubscribe at any time using the link in those messages or by emailing info@jantrah.com.

International Data Transfers

Jantrah Tech operates from Pakistan and works with clients and service providers in other countries, including the United Kingdom and South Africa. As a result, your information may be transferred to, stored in, or processed in countries other than your own, where data protection laws may differ. Where such transfers occur, we take reasonable steps to ensure your information remains protected in line with this policy.

The Website may contain links to third-party websites, products or services that are not operated by us. This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

The Website and our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we do, we will revise the "last updated" date at the top of this page. Your continued use of the Website after any change indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@jantrah.com or through our contact page. Jantrah Tech is based in Islamabad, Pakistan.